Not every hamburger McDonalds makes looks like the picture either, but most of us just slop the pickles back on top and eat our Big Macs. This is the way the real world works. A magicJack device is no different than getting a fresh order of fries or one that has been sitting around and awhile and gets soggy and cold. Magic Jack is designed to be cheap. You paid 50 bucks boys and girls. Yup, the honeymoon is over. Either it would not connect, or even worse, at times it would connect, but to someone elses number.
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If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source power outlet or computer. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port — confirms a proper internet connection.
If these lights are solid or off you may have a connection problem between the magicJack and your router. Original magicJack A solid blue light means properly receiving power. If you do not see a blue light, your device it is not receiving power. Please check the connection between your magicJack and your computer. If your magicJack device is connected to a Windows based computer: Right-click on the speaker icon in the lower right-hand corner of the Windows tooltray Select Playback devices.
A new window will open. A new window will open Click Handset USB Internet Phone by TigerJet Select Properties Navigate to the Levels tab, and ensure the speaker icon is unmuted If your magicJack device is connected to a router: Click here for additional information on checking your connections and router settings. How can I fix call connection problems for my magicJack that is connected to a router? If your magicJack is connected directly to a router, try the following troubleshooting steps: Reboot or restart your router.
Make sure the phone and network cables are securely connected by unplugging and plugging the cables back until you hear or feel the connector lock in place. Use a different ethernet or network port on the router. Cords and cables can get worn out or damaged without any visible signs. Connect a different phone cord or ethernet cable. This is enabled by default in most routers. However, it is known to cause conflicts with external VoIP devices. Why do I hear static on my calls?
If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router. Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections.
We recommend using a broadband-equivalent or better connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps.
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