If Office came in a box, card, or disc, look for the product key on the card or on the packaging that came with Office. If the product key isn't there, read the instructions on the package. You might be directed to go to Office. You can no longer redeem the character alpha-numeric PIN shown on the product key card to retrieve your product key. You need this product key to install Office If you never redeemed the alpha-numeric PIN and don't have a product key, you won't be able to complete the installation and activation.
If you do have the key and need install help, see Install Office and Activate Office If Office came with your PC, Mac, Laptop, or tablet, look for the product key on the Certificate of Authenticity that came with your computer. Tip: You may have one certificate of authenticity for Windows and another for Office. If you lost your product key but have a valid proof of purchase, see Contact support about your product key at the bottom of this page.
Microsoft support may be able replace your product key or provide other options. If you believe the product key has been lost, stolen, or misplaced and you simply would like to purchase a newer version of Office, you can go to Buy Office to see your purchase options. Expand a section below to find product key information for other versions, troubleshooting help, and other useful information. There are several reasons why you might get an error after entering a product key.
For example, the product key may have been mistyped or a product key for a different product might have been used. Are you entering a product key for another Microsoft product? Most Microsoft products use a character product key. Here are some common things that can happen:. These product keys are normally for Microsoft Windows. Using the product key from an earlier version of Office.
Using the product key from an individual program to install a suite. Using the product key provided by a school or company. Schools and companies usually buy a different type of Office license. The product keys they provide to students, teachers, and employees are known as volume license keys. If you're having trouble reading the characters in your product key, here's an example of what the letters and numbers look like:.
Tip: If you bought Office from an online retailer and received a confirmation email, try copying and pasting the product key from this email instead of typing it. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Table of contents. Office install. How to install Office. Redeem or activate. Office product keys. Activate Office.
Install other apps. Set up mobile devices. Office updates. Upgrade to the latest version. Troubleshoot and uninstall. Try the following to find this confirmation email: Check your spam, bulk, or junk mail folders for the email.
Here's how to view your product key in the Microsoft Store : Go to www. Here are some common things that can happen: Using the product key from a sticker on a PC These product keys are normally for Microsoft Windows.
Using the product key provided by a school or company Schools and companies usually buy a different type of Office license. Office updates. Upgrade to the latest version. Troubleshoot and uninstall. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions.
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