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Bluetooth Module Test : This test checks that the Bluetooth module is properly detected and enabled for use. Fan Test : There are two fan tests available. Fan Speed Test : This test checks that the fans are functioning properly by setting and verifying that the speed was set correctly.
This test takes 2 to 10 minutes. To run this test, click Run once. This test takes seconds. Fingerprint Reader Test : This interactive test checks the fingerprint reader. During the test, you are prompted to swipe a finger over the fingerprint reader. Keyboard Test : This interactive test checks the keyboard. This test requires a keyboard.
Select the test you want to run, and then click Run once. Follow the on-screen instructions to complete the test.
Network Test : There are three tests. Wired Network : This test checks the network controller. To run this test, connect to a network with a network cable. This test takes 1 minute. This test takes 30 seconds. To run the test, click Optical Drive. Select one of the tests, and then click Run once.
Parallel Port Tests : This test lets you select several different parallel ports to test. If the test detects multiple ports, select which parallel port to test. Select one of the following tests, and then click Run once.
Serial Port Tests : This test lets you select several different parallel ports to test. If the test detects multiple ports, select which serial port to test.
Serial Port Register Check : This 1-minute test checks the serial port registers. System Board Test : This test makes sure the components on the system board are functioning properly. Video Memory Check : Attempts to detect onboard graphic devices and retrieval of video memory information. This includes the base address and video memory size. Audio Check : Attempts to initialize the audio controller and codec. Thunderbolt Test : This test checks for the presence of the Thunderbolt controller on the system.
Touch Screen Test : Quick interactive test to determine if the touch screen is functioning correctly. Before running the test, make sure there are no USB devices connected to the port you want to test. Video Tests : This test includes three tests of the video hardware on your computer.
To run the test, click Video , select one of the following tests, and then click Run once. Video Memory Fast Check : 3-minute video memory test. Video Memory Check : minute memory test. Palette Check : 1-minute test of the three video color components.
Follow the on-screen instructions during the test. Webcam Connection Test : This test initiates video streaming on the webcam. If the test detects multiple webcams, select the webcam you want to test. First run the Fast Test three to five minutes. On the Component Tests menu, click Memory. If the memory passes the Fast Test but there is still a problem with the computer memory, run the Quick Test.
If the memory passes the Quick Test but there is still a problem with the computer memory, run the Extensive Test. This test can take 45 minutes or longer. There are six hard drive tests. First run the Quick Test two to three minutes.
If the Quick Test does not find a problem, run the Extensive Test two hours or more. It can run once or loop until an error occurs.
If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives. When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test.
To run these tests individually, select them from the Hard Drive Tests menu. If the hard drive fails a test, click Troubleshoot. To run both tests simultaneously, in the Component Tests menu, click Power Source , and then click Run once. You can test each component individually. This interactive test determines if the AC power adapter is functioning properly. The AC Adapter Test begins. If the AC adapter fails a test, click Troubleshoot.
The Battery Check takes about two minutes and the calibration can take two hours or longer. The Battery Test begins. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details. For more information about changing battery management settings if prompted, see Battery management settings.
If the battery fails a test, click Troubleshoot. After performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery management settings to optimize the health of your battery. The recommendation might vary depending on your computer model. The Let HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage conditions and temperature over time, optimizing battery health over the life of the battery. On the Battery Health Manager prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open BIOS Setup Utility. HP recommends enabling this setting if it is disabled to help maximize the battery lifespan. When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery wear. While it is activated, the battery run time might be slightly reduced. On the Adaptive Battery Optimizer prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open HP Computer Setup. On the Battery Care Function prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
Accesses, lists, and verifies communication with all PCI devices. Checks internal bus lanes, memory, video memory, audio and USB. The Windows version is for use in Windows. This tool runs within the Windows operating system to diagnose hardware failures. To download the latest version, go to the HP Hardware Diagnostics website.
Navigate to the folder on your computer or the flash drive where you downloaded the. Accept the terms of the license agreement and click Next. When the installation is complete, click Finish to close the Setup Wizard. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
If you need to stop a diagnostic test at any time, click Cancel. Select the language for the installation. Then click OK. Wait while the software installs. Click Finish to close the wizard. Turn on the computer, then press the Esc key repeatedly until the Startup menu displays. Press f2 to select System Diagnostics. Hold the Power button for at least five seconds to turn off the computer.
Use the arrow keys on the keyboard to select a test, and then press enter. After starting the test, two screens display: test in progress, and after the test, a pass or fail screen.
After running each test, write down the information provided so you have it available when you contact HP Customer Support. HP Support Assistant provides easy access to several hardware diagnostic tests. If necessary, download and install the latest version of HP Support Assistant.
Select the My notebook tab, then select your computer from the device list. Proceed to the section for the problem you want to troubleshoot and follow the on-screen instructions. To use HP Support Assistant to check and calibrate the battery, follow these instructions:. If the app is not installed on your computer, go to HP Support Assistant to download the latest version.
We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage. Here is the List. Let us detect the drivers you need for this HP PC. Our automated tool will simplify the choices you have to make. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need.
Driver detection is now available for the desktop download experience. Give it a try on your PC! You only need to do this once to guarantee a faster support experience at any time. Learn more. HP Support Solution Framework is downloading. Locate the file in your browser window, and double-click to begin installing. Wait until the installation has finished then click on continue.
Visit the product home page for more support options. The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need.
Driver detection is temporarily unavailable. Please try again later. HP has scanned your product but currently has no suggestions for driver updates. The list of all available drivers for your product is shown above. HP encountered an error while trying to scan your product. Please verify your product is powered on and connected, then try again in a few minutes. Or, view all available drivers for your product below. Not sure which drivers to choose?
Let HP identify any out-of-date or missing drivers and software. Check now. The list of recommended drivers for your product has not changed since the last time you visited this page.
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